This Privacy Policy applies to www.alpha-property.gr, owned and operated by ALPHA PROPERTY. This Privacy Policy describes how we collect and use information, which may include personal data, that you provide on our website, www.alpha-property.gr. It also describes the choices you have regarding the use of your personal data and how you can view and update this data.
DATA COLLECTION
The types of personal data we collect may include:
Your first name, last name, email address, telephone number and home address.
Guest information such as arrival and departure dates, any special requests, comments on service preferences (including room preferences, amenities or other services used),
Credit card information, such as card type, credit card number, name on card, expiration date and security code.
Information you provide regarding your advertising preferences, when participating in surveys, contests and promotions.
You can always choose what type of personal information you wish to provide to us (and if you wish to do so). However, if you choose not to provide us with certain information, this may have an impact on certain transactions you make.
COOKIES
When you use our website, we may also collect information automatically, through so-called “cookies”, some of which may constitute personal data. This information includes information such as language settings, IP address, location, device settings, device operating system, activity data, time of use, page URL, status report, user information (information about browser version), operating system, browsing history, and the type of data you viewed. For information on how we use cookies, see our Cookie Policy.
PROCESSING PURPOSES
We use your personal data for the following purposes:
Reservations: we use your personal data to complete and provide your reservation.
Customer service: we use personal data to provide customer service.
Marketing Activities: we may, with your consent, use your data for marketing activities as permitted by law. Where we use your personal information for direct marketing purposes, such as promotional newsletters and communications about new products and services or other offers that we believe may be of interest to you, we include an unsubscribe link, which you can use if you do not wish to receive such communications from us in the future.
Other communications: There may be times when we contact you by email, post, telephone or text message, depending on the contact details you have shared with us. This may be for a variety of reasons, such as to respond to and manage requests you have made.
Statistics, improvements and research: We use personal information for research and analysis purposes. We may engage a third party to do this on our behalf.
Security, fraud detection and prevention: We use information, which may include personal information, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We may also use personal data for risk assessment and security purposes, including user identity verification. For these purposes, personal data may be shared with third parties, such as law enforcement authorities, as permitted by applicable law.
Legal processes and compliance: in some cases we may need to use the information provided, which may include personal data, for legitimate purposes in contractual and/or legal authorities, in particular for the conduct of bookkeeping and settlement of accounts, for the management and resolution of legal disputes or complaints, for regulatory investigations and compliance or for the implementation of the agreement(s) or to comply with lawful requests from law enforcement authorities, to the extent required by law.
LEGAL BASIS
With regard to purpose A we rely on the performance of a contract: the use of your data may be necessary for the performance of the agreement between us. For example, if you use our services to make a booking, we will use your data to fulfil our obligation to complete and provide the booking, within the framework of the agreement between us.
With regard to purposes B-F, we use the data for our legitimate interests, such as providing you with the best and most relevant content for the website, emails and newsletters, to improve and promote our products and services, the content of our website, as well as for administrative, fraud detection and other legal purposes.
With regard to purpose G we also rely, where applicable, on our obligation to comply with applicable law.
Where required by applicable law we will ask for your consent before we process your personal data for marketing purposes.
Where required by applicable law, we will ask for your consent. You may withdraw your consent at any time by contacting us at the email address below. If you wish to opt out of the processing of data referred to in any of the above terms, please contact [email protected].
DATA DISCLOSURE
Third Party Service Providers: We may use service providers to process your personal data strictly on our behalf. This processing is for the purposes included in this Privacy Policy, such as facilitating booking payments, sending marketing materials or for supporting analytical services. These service providers are bound by confidentiality terms and are not permitted to use your personal data for their own purposes or any other purpose. We do not sell or rent your personal data.
Competent authorities: We may disclose personal data to law enforcement authorities and other government authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal offences and fraud.
INTERNATIONAL DATA TRANSFER
We avoid transferring personal data to countries outside the European Union whose data protection laws are not as comprehensive as those of European Union countries. If, nevertheless, such a transfer is necessary, and as required by European law, we will only transfer personal data to recipients who offer an adequate level of data protection. In such cases, we will make the necessary contractual arrangements to ensure that your personal data continues to be protected in accordance with European standards.
SECURITY
We implement reasonable procedures to prevent access to and misuse of information, including personal data. We use appropriate business systems and procedures to protect information, including personal data. We also implement security procedures and technical and physical restrictions on access to and use of personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work. For the greatest possible security, information you send to us over the internet, including information relating to personal data, is transmitted over a Secure Sockets Layer (SSL) line which ensures that the data is encrypted during transmission over the internet so that it cannot be read. Please note that, despite the strict data protection measures we take, no method of transmitting data over the internet, or storing data, is 100% secure.
DATA RETENTION
We retain your information, which may include personal data, for as long as we deem necessary to provide you with our services, comply with applicable law, resolve disputes with various parties, and as otherwise necessary for the purposes of our business, including the detection and prevention of fraud or other illegal activities. All personal data we retain is subject to this Privacy Policy. If you have questions about a specific retention period for certain types of personal data, please contact us at the contact details below.
DATA RETENTION
There is a difference between session cookies and persistent cookies. Session cookies are only retained until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted when you close your browser. If you have questions about specific retention periods, please contact us at the contact details below.
QUESTIONS OR COMPLAINTS
If you have questions or concerns about our processing of your personal data or if you would like to exercise your rights under this policy, you can contact us at [email protected].
CHANGES TO THE POLICY
As our business is constantly changing, this Cookie Policy may also change. If you would like to see any changes made to this Cookie Policy from time to time, please visit this policy to view them.